McLogan Rewards Help Center

How to Redeem Points, Earn Points, and Fix Common Issues

Welcome to the McLogan Rewards Help Center. This page will show you exactly how to redeem your rewards points, how to apply your discount code during checkout, and how to resolve the most common issues customers experience.

If you are new to our rewards program or you just need help finding your reward code, you are in the right place.

How to Redeem Your McLogan Rewards Points

Follow these steps each time you want to turn your points into savings.

Step 1: Log in to your McLogan account

Your points are connected to your account. If you are not logged in, your balance will not appear.

→ Account Login

Step 2: Open the Rewards Panel

Tap the orange Rewards button located at the bottom left corner of the website.
This opens your rewards dashboard, where you can see your points, expiration date, earning options, and redeemable rewards.

You can also go directly to:

→ Rewards Page

Step 3: Select “Ways to Redeem”

Inside the Rewards panel, tap Ways to redeem.

Step 4: Select the Reward You Want

Tap View next to the coupon you want.
You will see the reward details screen showing:

The coupon amount
The number of points required
A brief note: “Applies to one-time purchases.”
An orange Redeem button

Choose the reward amount you want to redeem based on your current points balance.

Step 5: Tap “Redeem” to Generate Your Discount Code

When you tap Redeem, your points are deducted, and your reward code is created instantly.

The next screen will show:

The reward you redeemed
The note “Spent X points”
A unique discount code
A copy icon
An orange Apply code button

Your discount code is also emailed to you automatically.

Step 6: Apply the reward code at checkout

You have two options:

Option A: Apply Code
Tap Apply code, and the reward is sent to your cart.
You may see a note saying some discounts are not visible until all conditions are met. This is normal.

Option B: Copy the Code Manually
Tap the copy icon and paste the code into the discount box during checkout.

Only one code can be used per order, so reward codes cannot stack with promo codes or other discounts.

Step 7: Complete Checkout

Continue through checkout on McLogan.com as normal.

On the payment page, confirm your reward code is applied in the discount section.
If your cart meets all conditions, the discount will display before you finalize payment.

Return to Rewards Page

Important Notes

Checkout must be done on McLogan.com

Reward codes do not apply through the Shop App checkout.

Only one discount code per order

Reward codes cannot be combined with promo codes or automatic discounts.

Rewards apply to one-time purchases

Once redeemed and used, the code cannot be reused.

Shop App checkout does not support rewards codes

If you normally check out through the Shop App, your reward code will not appear or apply.
Please check out directly on McLogan.com to use your points.

Rewards apply to eligible items only

Some equipment and specialty items may not qualify for discount codes.

Codes must be entered manually

Redeeming points does not automatically apply a discount.
You must copy and paste the code during checkout.

Troubleshooting

Issue: I redeemed a reward, but I cannot find the code

Your code will be sent to your email immediately.
Search for:
Subject line: Your $30 off coupon confirmation

You can also find unused or previously redeemed codes in the Rewards dashboard under “Your Rewards.”

Issue: My points are not showing up

Check these items:

You must be logged into your McLogan account
If you checked out as a guest, points cannot be added
If you checked out through Shop App, points may not have tracked
Your account may have been inactive for 6 months and points expired
You may have used a different email address at checkout

Issue: My reward code says invalid or does not apply

Common reasons:

Only one discount code can be used per order
Reward codes cannot be stacked with promo codes
Items in your cart may not be eligible
Code must be entered exactly as shown
Checkout must be completed on McLogan.com and not Shop App

Issue: I redeemed the wrong amount of points

Codes cannot be reversed once created, but you can save the code for a future order.
Your points will refresh after you place your next order.

You must email marketing@mclogan.com for any coupon that you would want refunded to your reward balance.

Issue: I do not see the “Rewards” button

This can be caused by:

Ad blockers
Cookie blockers
Private browsing mode
VPN extensions
Page is zoomed in

Try refreshing your page or switching to a standard browser session from a different browser.

How to Earn McLogan Rewards Points

Earn points every time you shop. You can gain points by:

Creating a McLogan account
Completing purchases
Celebrating your birthday
Engaging with select promotions
Leaving product reviews during eligible campaigns

Your full balance is always visible in the Rewards widget.

Frequently Asked Questions

Can I combine a reward code with a promo code?

No. Only one discount code can be used per order.

Do reward codes expire?

Codes do not expire right away. Points do expire after 6 months of inactivity, and you will receive a warning email 30 days before expiration.

Can I use points on equipment?

Some equipment items may be excluded from rewards.

Can I check out with rewards through Shop App?

No. Please purchase directly through McLogan.com to apply your discount.

Can I save my code and use it later?

Yes. Your code will remain valid until you use it.

Can I use rewards if I have a NET 30 account?

No. NET 30 accounts are not eligible for rewards.

Need Extra Help?

If you still need assistance, feel free to reach out.
We are happy to help you use your rewards.

Email: internet@mclogan.com